The user will receive an error message on the window when incorrect information is entered in a field or a required field is left blank. Listed is the default error message text which can be configured by the bank to meet specific business needs.
The recommended solution for each is to enter the correct information in the required fields.
Adding Customer
· Customer Name is required.
· Customer Number is required.
· Customer Number must be numeric.
· Batch Type must be set.
Adding User
· User ID is required
· Threshold is Required. It should be whole Dollar amount greater than Zero.
· Add User failed, User may already exist. Please verify and try again.
Adding Account
· Account Name is required.
· Account Number should be numeric and required.
· Invalid RoutingTransit number.
· Invalid Serial number.
· Invalid Processing code.
· Bank name required.
· Account already exists.
· You don't have any accounts set up. Please contact Administrator to create the accounts.
· Capture AU is required.
· Batch account required.
· Batch amount must be numeric value.
· Batch Serial Number required.
· Operator value is required.
· Invalid Processing day or date is a weekend or holiday.
· Item not added to the Batch. Image Header is not readable.
· The last item processed through the scanner produced an image file that is in an invalid format.
· The item will need to be placed in the hopper again and rescanned.
· Item not added to the Batch. OnUs Field length is more than 20 characters.
· Item not added to the Batch. Invalid OnUs Field.
· No actions are allowed on this Batch, this Batch is currently used by another user.
· No actions are allowed on submitted Batch.
· Unable to add items. Please contact technical administrator.
· Check Amount should not exceed the threshold amount.
· Out of Sequence numbers in the block. Click OK to acquire the next sequence block and continue Scanning.
· Are you sure you want to delete this Batch?
· Do you want to delete current Item?
· Do you want to delete selected Item?
· Batch Ticket is required to submit the Batch.
· Transaction should be balanced before submit.
· At least one item required to submit the Batch.
· No item to delete.
· No item to update.
The following error messages are all scanner based error messages. Each has a recommended solution after the error message is explained in detail.
Ranger-Scanner cannot obtain Ranger transport state.
The likely cause is that the Ranger ActiveX Control has not been installed or the unlocking key for this control has not been obtained or has expired. Please insure that the Ranger ActiveX Control has been correctly installed.
Note: The following are errors are caused by the Ranger software not being properly installed, scanner driver not being properly installed, or no response from scanner to requested function.
Recommended solution
Ranger-Scanner cannot call passthrough method.
Condition: This message would be issued after any unsuccessful calls are made directly to the scanner transport driver. Currently, Panini MVX is the only scanner that WebCapture has been qualified for use with the Ranger interface. Currently, the only time that WebCapture makes a call to a passthrough method is when an attempt is being made to free an item that is jammed in the transport. The error message would be issued if the call to free the item was not supported by the transport driver.
Recovery: No recovery. This error should not occur so long as the installed scanner has been certified for use with WebCapture and Ranger Interface.
Ranger-Scanner cannot be started!
Condition: WebCapture was unable to successfully initialize the Ranger Transport API.
Recovery: Insure that the scanner has been successfully installed, connected to the workstation and is powered on prior to starting WebCapture. The Ranger Transport API log will contain further information describing the cause of the failure.
Ranger-Scanner cannot be shutdown!
Condition: WebCapture was unable to successfully shutdown the Ranger Transport API.
Recovery: Insure that the scanner has been successfully installed, connected to the workstation and is powered on prior to starting WebCapture. The Ranger Transport API log will contain further information describing the cause of the failure.
Ranger-Scanner cannot set generic option
Condition: WebCapture was unable to successfully set the generic option using the Ranger Transport API.
Recovery: Insure that the scanner has been successfully installed, connected to the workstation and is powered on prior to starting WebCapture. Insure that the currently signed on Windows user has sufficient authority to allow update of the Ranger Generic Options File. The Ranger Transport API log will contain further information describing the cause of the failure.
Ranger-Scanner cannot set driver option
Condition: WebCapture was unable to successfully set the scanner driver specific option using the Ranger Transport API.
Recovery: Insure that the scanner has been successfully installed, connected to the workstation and is powered on prior to starting WebCapture. Insure that the currently signed on Windows user has sufficient authority to allow update of the scanner specific options file. The Ranger Transport API log will contain further information describing the cause of the failure.
Ranger-Scanner cannot set FIXED endorse text
Condition: WebCapture was unable to successfully set the endorsement text for the next item to scan using the Ranger Transport API.
Recovery: Insure that the scanner has been successfully installed, connected to the workstation and is powered on prior to starting WebCapture. The Ranger Transport API log will contain further information describing the cause of the failure.
Ranger-Scanner cannot prepare to change options!
Condition:
WebCapture was unable to successfully request a
change of
Recovery: Insure that the scanner has been successfully installed, connected to the workstation and is powered on prior to starting WebCapture. The Ranger Transport API log will contain further information describing the cause of the failure.
Ranger-Scanner cannot enable options!
Condition: WebCapture was unable to successfully request enabling of the Active Transport Options using the Ranger Transport API.
Recovery: Insure that the scanner has been successfully installed, connected to the workstation and is powered on prior to starting WebCapture. The Ranger Transport API log and Generic Options Log will contain further information describing the cause of the failure.
Ranger-Scanner cannot start feeding!
Condition: WebCapture was unable to successfully request the start of item feeding using the Ranger Transport API.
Recovery: Insure that the scanner has been successfully installed, connected to the workstation and is powered on prior to starting WebCapture. The Ranger Transport API log will contain further information describing the cause of the failure.
Ranger Interface startup was successful.
Condition: WebCapture was able to successfully initialize the scanner using the Ranger Transport API. This message is issued as a result of a request made to communicate with the scanner from Scanner Configuration menu selection.
Recovery: Not applicable.
Please insure that the scanner covers are in-place or closed.
Please insure that the scanner is connected to the computer and power.
Condition: The Ranger Transport API has notified the WebCapture Application that the transport has experienced an exception. This message is issued when the exception type specified during the exception notification is "Transport Off Line."
Recovery: The message text indicates the recovery action that should be taken.
Items may be jammed in scanner. Select OK for the scanner to try to clear the jam. Select Cancel to stop trying to clear the jam.
Condition: The Ranger Transport API has notified the WebCapture Application that the transport has experienced an exception. This message is issued when the exception type specified during the exception notification includes: "Jam", "Items in Track", "Feed Error" or "Misfeed".
Recovery: The message text indicates the recovery action that should be taken. Select OK to have the scanner attempt to clear the track. This message may be displayed again if the track cannot be cleared. If you no longer want to have the scanner try to clear the track then select CANCEL to stop the prompt from being displayed.
Please place any documents that failed to scan back in the hopper and press SCAN.
Condition: The Ranger Transport API has notified the WebCapture Application that the transport has experienced an exception. This message is issued during the exception notification after a separate message is issued that contains the specific exception type that occurred.
Recovery: The message text indicates the recovery action that should be taken.
Ranger-Scanner cannot set target logical pocket!
Condition: WebCapture was unable to successfully set the pocket that the item being scanned should be sent to when using the Ranger Transport API.
Recovery: Insure that the scanner has been successfully installed, connected to the workstation and is powered on prior to starting WebCapture. The Ranger Transport API log will contain further information describing the cause of the failure.
Ranger Transport Set Item In Pocket Event-FAILED on Save Images.
This message is no longer issued for any current build levels of WebCapture.
Ranger-Scanner unable to shutdown.
Condition: WebCapture was unable to successfully shutdown the Ranger Transport API.
Recovery: Insure that the scanner has been successfully installed, connected to the workstation and is powered on prior to starting WebCapture. The Ranger Transport API log will contain further information describing the cause of the failure.
Ranger-Scanner unable to start up.
Condition: WebCapture was unable to successfully initialize the Ranger Transport API.
Recovery: Insure that the scanner has been successfully installed, connected to the workstation and is powered on prior to starting WebCapture. The Ranger Transport API log will contain further information describing the cause of the failure.
Ranger-Scanner not ready to shutdown.
Condition: WebCapture was determined that the scanner is not in the correct transport state to successfully shutdown the Ranger Transport API.
Recovery: Insure that the scanner has been successfully installed, connected to the workstation and is powered on prior to starting WebCapture. The Ranger Transport API log will contain further information describing the cause of the failure.
Ranger-Scanner not ready to start up.
Condition: WebCapture was determined that the scanner is not in the correct transport state to successfully initialize the Ranger Transport API.
Recovery: Insure that the scanner has been successfully installed, connected to the workstation and is powered on prior to starting WebCapture. The Ranger Transport API log will contain further information describing the cause of the failure.
Waiting for the scanner to shutdown before this page can close.
Condition: WebCapture is waiting for the shutdown of the scanner to complete before the page can be closed.
Recovery: This message may be issued repeatedly. Continue to select OK to accept this message until scanner shutdown has completed and the page can be closed by WebCapture.
Ranger-Scanner unable to start feeding.
Condition: WebCapture was unable to successfully request the start of item feeding using the Ranger Transport API.
Recovery: Insure that the scanner has been successfully installed, connected to the workstation and is powered on prior to starting WebCapture. The Ranger Transport API log will contain further information describing the cause of the failure.
Ranger-Scanner cannot obtain Ranger transport state.
Condition: WebCapture was unable to get the transport state from the Ranger Transport API.
Recovery: Insure that the scanner has been successfully installed, connected to the workstation and is powered on prior to starting WebCapture. The Ranger Transport API log will contain further information describing the cause of the failure. The likely cause of the failure is that the Ranger Transport API ActiveX Control has not been installed or the unlocking key for this control has not been obtained or has expired. Please insure that the Ranger ActiveX Control has been correctly installed.
Ranger API is unable to communicate with the scanner.
Condition: The Ranger Transport API has notified the WebCapture Application that it can no longer communicate to the transport.
Recovery: The cause of the communication failure must be resolved and WebCapture must be restarted. Insure that the scanner has been successfully installed, connected to the workstation and is powered on prior to starting WebCapture. The Ranger Transport API log will contain further information describing the cause of the failure.